Gilbert Pizano DBA Elevated Crvft LLC (“Elevated Crvft,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, book an appointment, contact us, or communicate with us by SMS or email.

This Privacy Policy applies to Gilbert Pizano DBA Elevated Crvft LLC, located at 14 Appletree Lane, Alamo, CA 94507, and to our website at elevated-crvft.com.

Information We Collect

We may collect the following categories of information:

• Personal information you provide to us, such as your name, phone number, email address, appointment details, and any information you submit through forms, booking requests, or direct communications.

• Communication information, including SMS messages, emails, and other correspondence you send to us or receive from us.

• Appointment and service information, including the barber services you request, booking dates and times, and related customer service history.

• Technical information collected automatically when you visit our website, such as IP address, browser type, device type, pages visited, and website usage data.

• Cookie and tracking information collected through cookies and similar technologies used on our website.

How We Collect Information

We collect information in the following ways:

• Directly from you when you fill out a form, contact us, schedule an appointment, subscribe to communications, or otherwise interact with us.

• Automatically when you visit elevated-crvft.com through cookies and similar tracking technologies.

• Through our customer relationship management, communications, and booking platform, GoHighLevel, which helps us manage contact records, forms, conversations, appointment scheduling, and automation workflows.

• From communications you initiate with us by phone, SMS, or email.

How We Use Information

We use your information to:

• Provide haircut, beard cut, and other barber services.

• Schedule, confirm, modify, and manage appointments.

• Respond to inquiries and provide customer support.

• Send service-related communications by SMS and email.

• Send reminders, booking confirmations, follow-ups, and customer care messages.

• Maintain customer records and communication history.

• Improve our website, services, and customer experience.

• Protect against fraud, misuse, unauthorized activity, or security issues.

• Comply with legal obligations and enforce our terms and policies.

SMS & Communications

By providing your mobile phone number and opting in, you agree to receive SMS messages from Gilbert Pizano DBA Elevated Crvft LLC. Opt-in may occur when you submit a form on our website, request an appointment, provide your phone number during a booking process, or otherwise expressly consent to receive text messages from us.

These messages may include:

• Appointment confirmations

• Appointment reminders

• Rescheduling notices

• Service follow-ups

• Customer support communications

• Additionally, you can opt in to recieve Marketing/Promotional messaging including special offers, discounts, new product updates among others.

• Other service-related messages related to your relationship with Gilbert Pizano DBA Elevated Crvft LLC

Message frequency may vary. Message and data rates may apply. Consent to receive SMS messages is not a condition of purchase.

You may opt out of SMS messages at any time by replying STOP to any text message you receive from us. For help, reply HELP or contact us at [email protected] or 925-678-5371.

We may also send communications by email for booking, customer care, and service-related purposes. You may follow the unsubscribe instructions in marketing emails, where applicable, or contact us directly to update your communication preferences.

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Customer opt-in data is never sold, rented, or shared for marketing. Gilbert Pizano DBA Elevated Crvft LLC does not share SMS consent with affiliates or third parties for marketing or promotional purposes.

Data Sharing Policy

We do not sell customer personal information. We do not rent customer personal information. We do not provide customer personal information to outside parties for their own marketing or promotional use.

We may provide information only when necessary to operate our business and deliver services, such as to trusted service providers that support website hosting, appointment management, customer communications, and related business operations. These providers may access information only to perform services on our behalf and only under appropriate confidentiality and data protection obligations.

GoHighLevel is our primary platform provider and acts as a data processor for contact records, forms, conversations, appointment scheduling, and automation workflows.

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

We do not provide SMS consent data to affiliates or outside parties for marketing. Lead data is never sold, and lead data is never provided for promotional use by any outside organization.

We may also provide information when required by law, regulation, court order, legal process, or governmental request, or when necessary to protect our rights, safety, or property.

Cookies & Tracking Technologies

Gilbert Pizano DBA Elevated Crvft LLC uses cookies and similar technologies on elevated-crvft.com to support website functionality, improve user experience, understand website traffic, and maintain the performance and security of our website.

Cookies may collect technical and usage information such as browser type, device information, IP address, and pages viewed. You can control cookies through your browser settings. Disabling cookies may affect certain website features.

Data Security Practices

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, loss, misuse, alteration, or destruction. These measures include secure account controls, restricted access to information, and use of reputable service providers and platforms.

While we take reasonable steps to protect your information, no system can guarantee absolute security.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business operations.

When information is no longer needed, we will take reasonable steps to securely delete it or de-identify it, as appropriate.

Third-Party Services

We use GoHighLevel as our primary customer relationship management, funnel, automation, communications, and appointment booking platform. GoHighLevel may process and store contact information, form submissions, appointment details, conversations, and workflow data on our behalf.

We may also rely on standard website infrastructure and communications providers that help us operate our business. These providers act only as service providers supporting Gilbert Pizano DBA Elevated Crvft LLC’s operations.

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

Your Rights & Choices

Depending on where you live, including California, you may have rights regarding your personal information, subject to applicable law. These rights may include the right to request access to the personal information we maintain about you, request correction of inaccurate information, request deletion of information in certain circumstances, and request information about how your data is used.

You may also choose not to provide certain information, but that may limit our ability to schedule appointments or provide services.

To exercise any privacy rights or make a privacy-related request, contact us at [email protected] or 925-678-5371.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying STOP to any message. You may reply HELP for assistance.

You may opt out of email marketing messages by using the unsubscribe link included in those messages, where applicable, or by contacting us directly.

You may also contact us at [email protected] or 925-678-5371 to update your communication preferences.

Children’s Information

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through our website. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make updates, we will post the revised policy on our website with an updated effective date.

Your continued use of our website or services after changes are posted means the updated Privacy Policy will apply to your interactions with us, to the extent permitted by law.

Contact Information

Gilbert Pizano DBA Elevated Crvft LLC
14 Appletree Lane
Alamo, CA 94507
Email: [email protected]
Phone: 925-678-5371
Website: elevated-crvft.com